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FAQs

Our most frequently asked questions.

Do you have a Technical Showroom in the UK?

Of course! We have a physical showroom in the heart of South Yorkshire housing many demo machines that you can come and view. We very much welcome any visits from customers, but please book via a member of the technical team to reserve your slot. You'll be greeted with a warm drink and shown around the controls and machinery by a machining expert. Please book by emailing uk@syil.com or phoning your technical sales representitive.

What can I expect for Manufacturing Quality?

Rest assured, our machines uphold the most stringent international quality standards for CNC devices. Each machine undergoes thorough inspection to ensure compliance with the specified requirements outlined in our inspection report. Furthermore, our Swiss Schneeberger castings set the gold standard for quality, characterized by the rigidity and thermal insulation properties. We check uniform wall and web thickness, and we employ state-of-the-art CNC surface grinders to optimize performance. Our skilled craftsmen meticulously handle final fittings using hand scraping techniques. Additionally, ball screws are meticulously hand-fitted and inspected, while electric motors are meticulously crafted to the highest standards in modern factories. To withstand the rigors of industrial environments, all SYIL machines are coated with resin paint, providing excellent resistance to oil and cutting fluids.

Do your salesmen have any previous Machining Experience and do they expect me to buy from an initial quote?

No, we’re here to assist you. Our approach is entirely no-pressure, with none of the hard-sell tactics. As engineers first and foremost, we focus on logical, fact-based solutions, always considering your ROI as our priority. When providing a quote, we don’t expect an immediate purchase simply based on the machine’s price. Instead, our role is to ensure you can make an informed decision. The quoted price in our offer is valid for 30 days, and you’re welcome to proceed with the purchasing process whenever you’re ready within that timeframe.

Our team are from varying backgrounds in advanced manufacturing, with many years of experience in programming highly complex jobs from Medical, to F1, Defence and beyond. We're super confident you'll not receive a better service elsewhere and best of all, we genuinely care.

Can I see a SYIL machine at a Customers?

With over 12,000 installs in the field, you're never far away from a SYIL CNC machine. We have a super bunch of loyal customers that would be happy to give glowing testomonials on our behalf, and even facilitate a shopfloor visit if required.

Video Q&A

Check out Our YouTube Channel for Numerous Instructional and Educational Videos